Each year, scam artists and identity thieves steal billions of dollars from unsuspecting consumers. They use the telephone, email, text messaging, mail and the internet to steal account information or trick consumers into sending money.
Never provide your personal or financial information to an unsolicited third party, regardless of whom they claim to be. CSE Credit Union will never call, text, or e-mail you and ask you for account information – ever. The only time we will ask you for your personal and account information is when you call us directly.
We recently learned that a scammer has been calling some of our members pretending to be a representative from CSE Credit Union and asking for online banking usernames and passwords. In this scenario, the fraudster’s caller ID appears to be ours, but it is not. You cannot rely on what shows up on the caller ID because these phone numbers can be spoofed. According to the FCC, spoofing is “when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company or a government agency that you may already know and trust. If you answer, they use scam scripts to try to steal your money or valuable personal information, which can be used in fraudulent activity.” For more information on caller ID spoofing and how to protect yourself, visit the FCC website.
If you ever are suspicious about a phone call, e-mail, or text coming from CSE, call us directly at any of our branches listed on our website. Never call back using a number the unsolicited third party provides.
For more information on other scams and fraud, visit the Federal Trade Commission website.
On Thursday, April 15, 2021, we will be upgrading our online banking system. The enhancement will provide a new look and feel to our online banking system, but the funcionality will remain the same. If you have any questions when you log in for the first time, call any of our branches for assistance.
Call volume in our Member Services department is extremely high especially on Mondays and days after holidays. We understand and appreciate that many of you are using our call center to avoid trips to our branches due to COVID. We have added more staff to answer calls, but we recognize that at times there may still be long wait times. We thank you for your patience and understanding.
You are welcome to call any of our other branches for assistance if you find that you are calling on a high volume day. Or you might try calling mid-week, which is traditionally a slower time in our Member Services Department. In addition, if you do not need to speak directly with a representative, we encourage you to take advantage of some of our other self-service banking options.