We are committed to supporting our members affected by COVID-19.  We’re here to provide you with as much help as we can to help you navigate through these difficult times.*

Skip-A-Pay
If you are experiencing hardship due to COVID-19, you may be able skip up to three months of payment on any of our loans. There will be no penalties, no late fees and no negative effect on your credit. However, interest will continue to accrue and when you make your next payment, more of the payment will be applied to your interest. Call us at 860-522-3206 for more information or to sign up for Skip-A-Pay. 

Increase of Funds Availability
When you deposit a check, the funds that become available by the next business day will increase from $200 to $500.

Immediate Availability on Most Electronic (ACH) Deposited Funds
When deposits come in electronically to your account, they often come with a hold.  Effective immediately, we will make most funds immediately available. This includes State Payroll, Payroll Deduction, Social Security, etc.

No Early Withdrawal Fee on Certificates of Deposit (CDs)
We understand you might need access to your savings, so we are waiving penalties for early withdrawals on all certificates.

Late Payment Fees on Credit Cards Waived
We are removing the $10 late payment fee for VISA credit cards.

*These temporary emergency offers may be revoked at any time with or without notice.

At CSE Credit Union, the safety and security of our employees and our members is our top priority.  Schools and businesses are shutting down and we’re now seeing many financial institutions closing their lobbies.  In order to best protect our employees and members, please be aware of the following changes:

1. The Hartford drive-thru will remain open with expanded hours:  8:00 A.M. – 5:00 P.M., Monday-Friday.

2. Our phone lines will remain open between 8:30 A.M. and 4:30 P.M., Monday-Friday. 

• Hartford:  860-522-5388
• Storrs:  860-429-9306
• New Haven: 203-397-2949
• Norwich: 860-889-7378
• Southbury: 203-267-7610
• Middletown: 860-347-0479
• Newington: 860-667-7668

CSE offers several resources for self-service banking, which include the following:

• CSe-Banking – Our online banking system allows you to check balances, view transactions, make transfers, and pay bills.  If you haven’t enrolled yet, it’s easy to do.  Enroll now. 

• myCSE mobile app - We are pleased to announce that we now have mobile app called myCSE.  You can download it to your phone and/or tablet.  Click here for details.  

• Telephone Teller – Call our automated telephone teller service at 860-249-0197 (from within the Hartford area) or 1-800-458-1319.  You can check balances, transfer funds, verify cleared share drafts, make loan payments and even send withdrawal checks to your home. Apply by mail today. 

• Call Member Services or any of our branch locations. Over the phone, you can ask for balances, request checks be sent to your home, initiate wire transfers, and do transfers to other CSE accounts.  We can also assist with enrolling in CSe-Banking and our other services. 

• Use your VISA Credit Card or VISA Debit Card to make purchases and get cash from either retailers or an ATM. There are over 30,000 surcharge-free ATMs in the United States, including many 7-Elevens.

• Send your checks for deposit by mail.  You don’t need to deposit your checks in person.  Send your endorsed checks in the mail to us at CSE Credit Union, 84 Wadsworth St, Hartford, CT 06106.

• Use our drop boxes to deposit your endorsed checks (no cash, please).  We will have drop boxes available at all of our locations over the next coming days. 

• Call the Loan Department in Hartford at 860-522-7147 or any of our branch locations with questions about your loan.  You can apply for a new loan by mail. Click here for an application form.

We encourage you to sign up for E-Alerts to receive up-to-date emails about our business operations.

As we continue to closely monitor the situation, we will evaluate additional measures we can take to support our employees and members. For more information about COVID-19, call 2-1-1.

During the week of March 16, 2020, we will be upgrading to a new Bill Pay service within online banking. This new Bill Pay service will be very similar to our current platform, but will include some enhancements. We are pleased to be able to offer the following exciting new features:

• A same day and overnight expedited payment option
• Account-to-account transfers (transfers from your CSE account to your account at another financial institution)
• Integration into our upcoming mobile banking app 

If you currently have a CSE Bill Pay account, all your payees will be transferred over to the new Bill Pay system.  However, historical data, including details of past payments made, will not be transferred.  If you would like to retain this information, go to Payment Records in Bill Pay before March 17, 2020 and either print or download the records you’d like to keep. 

Please note:  Beginning at approximately 4:00 P.M. EST on March 17, 2020, online access to your Bill Payment will be restricted and unavailable.  Our new Bill Payment service will be available by mid-day March 19, 2020. When you sign into the new Bill Pay service, you’ll first need to review and agree to the terms and conditions. 

Click here for more information about our conversion.  Additional information about our new Bill Pay service will be available on our website in mid March.