The fast, easy and secure way to manage your money

CSE Credit Union puts you in control of managing your finances through CSe-Banking. Our e-banking service is available 24 hours a day, 7 days a week from any computer with internet access. Check your balances, transfer money between accounts and view your transaction history at anytime from anyplace. And to top it off - it's free!

Enrollment

Enrollment in e-Banking is easy. But before logging in, make sure you have the following pieces of information handy:

  1. Your Account #
  2. Your Social Security #
  3. Your Telephone Teller PIN
  4. Your Street # (you will just need the number, not the name of the street)

Attention

If you haven't already enrolled in Telephone Teller, you'll first need to do so before you can enroll in e-Banking. Complete a Telephone Teller application form and return to any of our offices. Your Telephone Teller PIN will be sent to you. 

The address and phone number you use to enroll must be up-to-date in our system. If your information does not match our information on file, you will not be able to enroll. Call our Member Services Department or any of our branches to verify your contact information. If you have recently moved or if you believe you have an old address on file, fill out a Change of Member Contact Information Form and return to the CSE office closest to you.

If you have all the required information, you are ready to REGISTER.  When you register for the first time, you must do so on a desktop computer or laptop, not on a tablet or mobile device.

If you have already enrolled, you can LOG IN at any time.  

CSe-Banking FAQ

If you have questions about CSe-Banking, see below for our most frequently asked questions. Don't see your questions or concern? Contact us by calling 860-522-5388.

Questions & Answers

  • How much does CSe-Banking cost me?
    At this time, e-Banking is absolutely free!
     
  • I can't remember my Security Code. What should I do?
    On the User Logon page, click Forgot Security Code? under the Logon button.  At the prompt, enter your Logon ID and then follow the prompts.  You will receive an e-mail from e-Banking with your temporary Security Code.  If you don’t receive an e-mail, check your spam blocker.
  • How do I change my Logon ID, Security Code, Security Phrase or Challenge Question?
    You can change all of these at any time by selecting the lock icon in the top right-hand corner.
  • What happens if I get locked out?
    If you get locked out, you will receive an error that specifically states, "Your account has been locked." If you have a valid e-mail on file with e-Banking, the message will also tell you that an e-mail has been sent with a temporary Security Code. If you do not have a valid e-mail address registered with e-Banking, you must contact Member Services at 860-522-5388 to have your access unlocked. If you receive a message that access is restricted for 24 hours because of too many unsuccessful attempts, you will have to wait for that period before we can unlock you.  
  • I'm trying to log on and I'm getting an error message stating "Logon denied; inactive user. Please contact customer service. 7058." Why am I getting this message?
    After a period of inactivity, your e-Banking account is deactivated. You must contact our Member Services Department at 860-522-5388 to request we reset your e-Banking status. At this point, you may enroll as if you are a first time user to CSe-Banking. You will not be able to reuse the previous User Logon ID that you used for the deactivated e-Banking account. 
  • Why can't I see all of my accounts?
    When you log in, the Overview page displays a maximum of five accounts.  To view the rest of your accounts, you may select View All underneath the Balances.  Or you may select the Account Access tab next to the Overview tab.  
  • How can I limit or change the accounts I want displayed on my Overview page?
    Click on the the gear icon in the top right-hand corner and then select Preferences. Under Favorite accounts, you may choose up to 5 accounts to display.
  • Do I need special software to access e-Banking?
    No. To use e-Banking, you will only need a computer that has access to the internet. You will need to have a supported browser installed on your PC which is capable of 128-bit strong encryption.
  • What kind of transfers can I make?
    Three kinds of transfers are available:
    • Immediate - a transfer that is attempted immediately
    • One-time - a transfer that is made on the date you specify, which occurs after 2:00 P.M. that day
    • Automatic - a recurring transfer that occurs at your specified frequency as many times as you indicate. This transfer occurs after 2:00 P.M. on the day specified.  
  • Can I do transfers to all of my accounts?
    Transfers to minor accounts cannot be made in our e-Banking system. These must be processed in person or over the phone. In addition, transfers to or from IRA accounts cannot be made because they require signed paperwork.
  • Can I do as many transfers as I want?
    No, federal regulations limit the number of transfers you can make from share/savings accounts. During any month, you may not make more than six withdrawals or transfers to another Credit Union account of yours or to a third party by means of a pre-authorized or automatic transfer. This includes transfers by phone, Telephone Teller, overdraft transfers to checking and e-Banking. If you exceed the transfer limitations set forth, the transfer may not be completed.
  • Can I download transactions?
    Yes, the system has an Export Feature. In the Overview menu, click on the account you would like to download. On the right side of the gold bar, select Export. Select the transactions you would like to export and then hit Export next to your desired format. Please note you cannot export to Quicken, Mint or other financial software programs.  
  • Is e-Banking secure?
    We know there is nothing more important to our members than knowing that their transactions are private and secure. We have highly sophisticated procedures in place to prevent unauthorized users from accessing confidential information. For more information about the advanced technology that we use, click on the About Security menu on the e-Banking log-on screen.
     
  • I changed my e-mail address.  Can I update it in e-Banking?
    Yes. You can change your e-mail address by selecting the gear wheel icon in the top right-hand corner and then selecting Personal Information.  It is important to have an updated e-mail address on file in case you are locked out of your account and require a temporary security code to be sent to your e-mail.