The fast, easy and secure way to manage your money

CSE Credit Union puts you in control of managing your finances through CSe-Banking. Our e-banking service is available 24 hours a day, 7 days a week from any computer with internet access. Check your balances, transfer money between accounts and view your transaction history at anytime from anyplace. And to top it off - it's free!

Enrollment

Enrollment in e-Banking is easy. But before logging in, make sure you have the following pieces of information handy:

  1. Your Account #
  2. Your Social Security #
  3. Your Telephone Teller PIN
  4. Your Street # (you will just need the number, not the name of the street)

Attention

If you haven't already enrolled in Telephone Teller, you'll first need to do so before you can enroll in e-Banking. Complete a Telephone Teller application form and return to any of our offices. Your Telephone Teller PIN will be sent to you. 

The address and phone number you use to enroll must be up-to-date in our system. If your information does not match our information on file, you will not be able to enroll. Call our Member Services Department or any of our branches to verify your contact information. If you have recently moved or if you believe you have an old address on file, fill out a Change of Member Contact Information Form and return to the CSE office closest to you.

If you have all the required information, you are ready to REGISTER.  

If you have already enrolled, you can LOG IN at any time.  

CSe-Banking FAQ

If you have questions about CSe-Banking, see below for our most frequently asked questions. Don't see your questions or concern? Contact us by calling 860-522-5388.

Questions & Answers

  • How much does CSe-Banking cost me?
    At this time, e-Banking is absolutely free!
     
  • I can't remember my Security Code. What should I do?
    On the Log On page, click on the reset security code link under Forgot Security Code and follow the prompts.  You will receive an e-mail from e-Banking with your temporary Security Code.  If you don’t receive an e-mail, check your spam blocker.
  • How do I change my Logon ID, Security Code, or Security Questions?
    You can change these at any time by selecting Settings. To change your Logon ID or Security Code, select Profile within Settings. To change your Security Questions, select Security and Alerts within Settings. Click here for instructions to access Settings on your computer, tablet or mobile device.  
  • What happens if I get locked out?
    If you get locked out, you will receive an error that specifically states, "Your account has been locked." If you have a valid e-mail on file with e-Banking, the message will also tell you that an e-mail has been sent with a temporary Security Code. If you do not have a valid e-mail address registered with e-Banking, you must contact Member Services at 860-522-5388 to have your access unlocked. If you receive a message that access is restricted for 24 hours because of too many unsuccessful attempts, you will have to wait for that period before we can unlock you.  
  • I'm trying to log on and I'm getting an error message stating "We are unable to validate your information. You may try again, or for assistance contact Member Services at 860-522-5388." Why am I getting this message?
    You may have simply entered your Logon ID or Security Code incorrectly. Verify you are using the correct Logon ID and Security Code and try again.   

    Your e-Banking account may also be inactive. If you have not logged in for an extended period of time, your e-Banking account is deactivated.  You must contact our Member Services Department at 860-522-5388 to request we reset your e-Banking status. At this point, you may enroll as if you are a first time user to CSe-Banking. You will not be able to reuse the previous User Logon ID that you used for the deactivated e-Banking account. 
     
  • When I click the Log On button after entering my Logon ID and Security Code, the page removes my Security Code but no error message is given and I'm unable to log on.  
    This may be an issue with the browser you are using. We recommend you attempt to log in through a different browser.
  • How can I choose which accounts are viewed under Favorite Accounts?
    You can change these at any time by selecting Settings>Accounts>Account Preferences. Click the edit link for any account, check or un-check the box next to Add to Favorites, and then select the Save button.  Click here for instructions to access Settings on your computer, tablet or mobile device.
  • Do I need special software to access e-Banking?
    No. To use e-Banking, you will only need a computer that has access to the internet. You will need to have a supported browser installed on your PC which is capable of 128-bit strong encryption.
  • What kind of transfers can I make?
    Three kinds of transfers are available:
    • Immediate - a transfer that is attempted immediately
    • One-time - a transfer that is made on the date you specify, which occurs after 2:00 P.M. that day
    • Automatic - a recurring transfer that occurs at your specified frequency as many times as you indicate. This transfer occurs after 2:00 P.M. on the day specified.  
  • Can I do transfers to all of my accounts?
    Transfers to minor accounts cannot be made in our e-Banking system. These must be processed in person or over the phone. In addition, transfers to or from IRA accounts cannot be made because they require signed paperwork.
  • Can I download transactions?
    Yes, the system has an Export Feature but you can only export using the .CSV format (which can then be converted to Excel). Click on the account you would like to download. On the right side of the gold box, select Export Transactions. Select the dates you would like to export and then the .CSV format.  Select the Export button. Please note you cannot export to Quicken, Mint or other financial software programs. 
  • Is e-Banking secure?
    We know there is nothing more important to our members than knowing that their transactions are private and secure. We have highly sophisticated procedures in place to prevent unauthorized users from accessing confidential information. 

    CSE Credit Union will never call, e-mail or text you and ask for your username and password.  Never give out your e-banking credentials to anyone.
  • I changed my e-mail address.  Can I update it in e-Banking?
    Yes. You can change your e-mail address by selecting Settings>Profile>Email Address. It is important to have an updated e-mail address on file in case you are locked out of your account and require a temporary security code to be sent to your e-mail.  Click here for instructions to access Settings on your computer, tablet or mobile device.
     
  • I changed my mailing address. Can I update it in e-Banking?
    Yes. You can change your mailing address by selecting Settings>Profile>Address. Click here for instructions to access Settings on your computer, tablet or mobile device.
     
  • Where can I find Settings within e-Banking?
    If you are logged in on a desktop computer or laptop, the Settings link is located on the top right corner. If you are logged in on a tablet or mobile device, click on the 3 horizontal lines on the top left corner to access the Settings link. You are only able to access Settings if logged in to the CSe-Banking website.  You are unable to update Settings within the myCSE mobile app.