High Call Volume in Member Services

Call volume in our Member Services department is extremely high especially on Mondays and days after holidays.  We understand and appreciate that many of you are using our call center to avoid trips to our branches due to COVID.  We have added more staff to answer calls, but we recognize that at times there may still be long wait times.  We thank you for your patience and understanding.

You are welcome to call any of our other branches for assistance if you find that you are calling on a high volume day.  Or you might try calling mid-week, which is traditionally a slower time in our Member Services Department.  In addition, if you do not need to speak directly with a representative, we encourage you to take advantage of some of our other self-service banking options.

View All News »