The fast, easy and secure way to manage your money

CSE Credit Union puts you in control of managing your finances through CSe-Banking. Our e-banking service is available 24 hours a day, 7 days a week from any computer with internet access. Check your balances, transfer money between accounts and view your transaction history at anytime from anyplace. And to top it off - it's free!

e-Banking also allows you to make bill payments on a one-time or recurring basis. Paying bills online can not only save you time, but it also saves you the money you normally spend on postage. And while the price of postage keeps going up, paying bills through e-Banking is free, with unlimited payments every month. 

View our demo and see how paying bills through e-Banking can simplify your life.  

Enrollment

Enrollment in e-Banking is easy. But before logging in, make sure you have the following pieces of information handy:

  1. Your Account #
  2. Your Social Security #
  3. Your Telephone Teller PIN
  4. Your Street # (you will just need the number, not the name of the street)

Attention

If you haven't already enrolled in Telephone Teller, you'll first need to do so before you can enroll in e-Banking. Complete a Telephone Teller application form and return to any of our offices. Your Telephone Teller PIN will be sent to you. 

The address and phone number you use to enroll must be up-to-date in our system. If your information does not match our information on file, you will not be able to enroll. Call our Member Services Department or any of our branches to verify your contact information. If you have recently moved or if you believe you have an old address on file, fill out a Change of Member Contact Information Form and return to the CSE office closest to you.

If you have all the required information, you are ready to REGISTER.  When you register for the first time, you must do so on a desktop computer, not on a tablet or mobile device.

If you have already enrolled, you can LOG IN at any time.  

e-Banking FAQ

If you have questions about e-Banking, see below for our most frequently asked questions. Don't see your questions or concern? Contact us by calling 860-522-5388.

Questions & Answers

  • How much does e-Banking cost me?
    At this time, e-Banking is absolutely free!
     
  • I can't remember my Security Code. What should I do?
    On the User Logon page, click Forgot Security Code? under the Logon button.  At the prompt, enter your Logon ID and then follow the prompts.  You will receive an e-mail from e-Banking with your temporary Security Code.  If you don’t receive an e-mail, check your spam blocker.
  • How do I change my Logon ID, Security Code, Security Phrase or Challenge Question?
    You can change all of these at any time from the Self Service page through Security Information.
  • What happens if I get locked out?
    If you get locked out, you will receive an error that specifically states, "Your account has been locked." If you have a valid e-mail on file with e-Banking, the message will also tell you that an e-mail has been sent with a temporary Security Code. If you do not have a valid e-mail address registered with e-Banking, you must contact Member Services at 860-522-5388 to have your access unlocked.
  • How can I limit or change the accounts I want displayed on my Overview page?
    Click on the the Self Service tab and then select Preferences. You may choose up to 5 accounts to display.
  • Do I need special software to access e-Banking?
    No. To use e-Banking, you will only need a computer that has access to the internet. You will need to have a supported browser installed on your PC which is capable of 128-bit strong encryption.
  • What kind of transfers can I make?
    Three kinds of transfers are available:
    • Immediate - a transfer that is attempted immediately
    • One-time - a transfer that is made on the date you specify
    • Automatic - a recurring transfer that occurs at your specified frequency as many times as you indicate
  • Can I do transfers to all of my accounts?
    Transfers to minor accounts cannot be made in our e-Banking system. These must be processed in person or over the phone. In addition, transfers to or from IRA accounts cannot be made because they require signed paperwork.
  • Can I do as many transfers as I want?
    No, federal regulations limit the number of transfers you can make from share/savings accounts. During any statement period, you may not make more than six withdrawals or transfers to another Credit Union account of yours or to a third party by means of a pre-authorized or automatic transfer. This includes transfers by phone, fax, wire, Telephone Teller, overdraft transfers to checking and e-Banking. If you exceed the transfer limitations set forth, the transfer may not be completed.
  • When I click on the Bill Pay tab, I get an empty box. What do I do?
    It is most likely a browser problem. You might be using an unsupported browser or your pop-ups might be blocked. Refer to the Browser Checklist on the Logon screen for more information about browsers and pop-up blockers. 
  • Can I pay bills for any amount?
    You can pay an individual bill up to $10,000. There is a daily transaction limit of $20,000.
  • Whom can I pay using e-Banking?
    Mostly anyone you want as long as it is a United States address, including your cable company, your doctor, or Uncle Charlie. Exceptions include alimony, child support, taxes or other governmental fees or court directed payments.
  • From which accounts can I fund my bill payments?
    You may pay bills from any checking/share draft account of which you are an owner. But PAY ATTENTION. Each of these checking accounts will be options for you to use, but you must make sure you choose the intended one from the drop-down menu. The system defaults to the account with the lowest account number, but this may or may not be the checking account you want to use. Each time you make a bill payment, you need to make sure you are choosing the desired checking/share draft account.
  • How quickly are bills processed?
    It depends. For payees who can accept Electronic Funds Transfers (EFT), we recommend that you set the Send On date at least 3 business days in advance of the due date. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments. Some payees do not currently accept electronic payments, and for those we send checks through the U.S. mail. To allow sufficient time for delivery and processing payments, payments made by paper checks must be submitted at least 10 days prior to the due date. 
  • Does CSE offer Mobile Banking?
    We do not have a Mobile Banking app, but you can access the e-Banking site from your browser on your mobile device. However, you cannot enroll or re-enroll in CSe-Banking using your phone or tablet. 
  • Can I download transactions?
    Yes, the system has an Export Feature. In the Overview menu, click on the account you would like to download. On the right side of the gold bar, select Export. Select the transactions you would like to export and then hit Export next to your desired format. Please note you cannot export to Quicken, Mint or other financial software programs.  
  • Is e-Banking secure?
    We know there is nothing more important to our members than knowing that their transactions are private and secure. We have highly sophisticated procedures in place to prevent unauthorized users from accessing confidential information. For more information about the advanced technology that we use, click on the About Security menu on the e-Banking log-on screen.